Service Science: Research and Innovations in the Service Economy “Knowledge structuring tools for decision support service: A overview of citation-based approach” (Global Perspectives on Service Science: Japan ページ261-276より / Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani [編])

Part I Introduction
    1 Introduction
    Jim Spohrer, Stephen K. Kwan, and Yuriko Sawatani
 
Part II Foundations
    2 Service Innovation in Japan and the Service-Dominant Logic
    Teruyasu Murakami
    3 Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value Co-creator
    Yoshinori Fujikawa, Satoshi Akutsu, and Joji Ono
    4 Human Behavior Observation for Service Science
    Haruhito Matsunami, Aya Kubosumi, and Kanako Matsumoto
 
Part III Methods
    5 Community-Based Participatory Service Engineering: Case Studies and Technologies
    Yoichi Motomura, Takeshi Kurata, and Yoshinobu Yamamoto
    6 Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking
    Toshiyuki Yasui, Seiko Shirasaka, and Takashi Maeno
    7 Wants Chain Analysis
    Takashi Maeno, Seiko Shirasaka, and Toshiyuki Yasui
    8 Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport
    Kazuo Furuta, Takanori Kaneko, Taro Kanno, Shigeki Yoshihara, and Takamichi Mase and Takamichi Mase
 
Part IV Engineering and Design
    9 Service Design in Tourism: Encouraging a Cooperative Relationship Between Professional Design and Non-professional Design
    Tatsunori Hara, Kazuhiro Aoyama, Yohei Kurata, and Naoto Yabe
    10 Value Co-creation Process and Value Orchestration Platform
    Kyoichi Kijima and Yusuke Arai
 
Part V Technology
    11 Formalizing Expert Knowledge Through Machine Learning
    Tsuyoshi Idé
    12 Agent-Based Simulation for Service Science
    Hideyuki Mizuta
    13 Temporal–Spatial Collaboration Support for Nursing and Caregiving Services
    Naoshi Uchihira, Kentaro Torii, Tetsuro Chino, Kunihiko Hiraishi, Sunseong Choe, Yuji Hirabayashi, and Taro Sugihara
    14 Quest for Equation of Life: Scientific Constraints on How We Spend Our Time
    Kazuo Yano
 
Part VI Industry
    15 The Spread of Services and Consumer Value Co-Creation
    Makoto Usui
    16 Sustainability and Scalability in Japanese Creative Services
    Yoshinori Hara, Yoshikazu Maegawa, and Yutaka Yamauchi
    17 Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-Based Approach
    Ichiro Sakata
                        1.Introduction (序論)
                        2.Methodology of Academic Landscape (学術俯瞰手法と事例)
                        3.Application to the decision support service (意思決定支援サービスへの応用)
                        4.Conclusion (結論)
    18 R&D Servitization in the Manufacturing Industry
    Yuriko Sawatani and Yuko Fujigaki
 
Part VII Education
    19 MANGA-Case Training for Global Service Science
    Akiko Orita, Atsushi Yoshikawa, and Takao Terano
    20 Creation of Service Science Curriculum for Customer-Oriented Business Innovation
    Hideaki Takagi, Yukihiko Okada, Akiko Yoshise,and Maiko Shigeno
 
Part VIII Future
    21 Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan
    Takafumi Kinoshita, Kazuaki Ibe, Mitsuru Kawamoto, Kitayoshi Tsumita, and Yasuhiro Maeda