How to use our services

■How to contact us

-General inquiries and personal consultation/counseling appointment request here
*Individual consultations are available only for UTokyo students, and appointments are required. Please select "Individual Consultation Appointment Request" in the form above.
*Students can use our services regardless of campus you belong to. However, depending on the content of your inquiries/consultation, we may refer you to other services on each campus.
*Wednesday is a prioritized day for Kashiwa Campus students.  "Kashiwa Campus"[PDF] 
-Please check here (ECCS Cloud Mail necessary) to find out information regarding counselors/advisors in charge of personal consultation/counseling. 
-ISSR does not provide the advising for studying abroad programs/plan. Please ask directly to the contact listed in the application guideline or check here.
[Non-UTokyo members]
As this office is for UTokyo current students only, we do not accept inquiries/consultation/visiting request. Depending on the content of your inquiry, we may not be able to answer your message. For FAQ, Please check here.

■Inquiries and consultation services not requiring an appointment (Inquiry form/Online on Zoom)
Support Desk is now available online. Services available are:
 1. Inquiries through online form: Here
 2. Online services on Zoom (No reservation necessary)
Available for inquiries and consultations of up to about 20 minutes. Please check the calendar below and feel free to use this service. University account is required to use the service.
＊For schedule, please see the calendar below.
＊Online Support Desk Zoom link is here.（Access with your ECCS Cloud Mail account. Access (updated from time to time/closed when updating/Access permission cannot be given to non-UTokyo Cloud Mail holders.) 
＊For details regarding accounts, please check https://utelecon.adm.u-tokyo.ac.jp/en/zoom/

【Privacy Policy of ISSR】
ISSR offers services with a strict confidentiality policy. No individual information, including whether or not a particular student had utilized our personal counseling and advising services, will be released without the consent of the person concerned. So, please do not hesitate to consult with us.
User’s information (information held by ISSR) may be used for research and educational purposes to improve our services for international students and to internationalize our campus. In such cases, all data will be anonymized so that the individual user will not be identified. 
Even if you do not agree to the use of personal information held by ISSR for educational and research purposes, you will not be subject to any disadvantage in using ISSR services. Please inform the staff when you use our services. If you are concerned about how the user's information is managed, please contact our staff prior to use.